Family Colors

FAQs

  • I don’t have any of the original information that accompanied my Roda enclosure. What can I do? Find information about product care and warranty here. You can also Request Literature to ask that specific documents be sent to you. Back to Top
  • Can doors and parts be ordered online? Replacement parts can be ordered via our Online Parts Store. We do not sell doors through the Roda website. Please select a distributor using the Find Your Local Dealer tool and remember to look for the icons that designate the distributor has a full-time showroom attendant, Roda products on display, and installation to ensure all services are available. Back to Top
  • What do you recommend for cleaning my Roda shower enclosure? We recommend that you have your shower door treated with AquaGlideXP at the factory before you receive it. This innovative, ultraprotective coating bonds with the glass to increase sheen and luster and prevent spotting, soap scum and mineral deposits. Water simply beads up and rolls away. A Shower & Bath Protection Treatment Kit is also available for at-home application and maintenance. Back to Top
  • Are there any type of cleaning tools that are effective? A Cleret can help keep your glass sparkling. Simply run the tool over the glass after showering to remove water from the surface, thus reducing the likelihood for water spots and mineral deposits. Back to Top
  • Do you recommend any type of Spray Cleaners for cleaning my shower door? We have extensively tested and recommend Lysol Bathroom Cleaner, as it will not harm your glass or finish. Many cleaners in the market could damage your enclosure. For maximum protection, Roda doors should be treated with AquaGlideXP at the factory before you receive it. This innovative, ultraprotective coating bonds with the glass to increase sheen and luster and prevent spotting, soap scum and mineral deposits. Water simply beads up and rolls away. Back to Top
  • Does my Roda enclosure carry any type of warranty? All Roda enclosures are backed by a Limited Lifetime Warranty. To learn more or register your warranty, visit our Warranty & Care page. For Roda units treated with AquaGlideXP, this glass protection system carries a three-year warranty. Back to Top
  • When does my warranty start? Your warranty starts when you have purchased your product. We ask that you register your warranty online at either HERE for a Roda Enclosure, or HERE for a Basco Enclosure, or you can contact Customer Service toll free at 1-800-452-2726. If not registered, proof of purchase is required. Back to Top
  • Can the warranty be transferred? No, because there's no need for it to transfer. The warranty is attached to the shower door, and is for the benefit of the original purchaser. Back to Top
  • Where can I get a copy of Basco's warranty information? You can retrieve warranty information online HERE for a Basco Enclosure, or HERE for a RODA Enclosure, or you may contact Customer Service toll free at 1-800-452-2726 and they will assist you in locating warranty information. Back to Top
  • What type of questions will Customer Service ask when I call in for a warranty replacement part? Customer Service will obtain as much information as possible to verify the product warranty and to insure the correct replacement product is sent out.
    Examples of the types of questions that could be asked are:
    1. What is the model # of your shower door?
    2. Did you register your shower door at time of purchase?
    3. Do you have your registration number?
    4. Please describe the problem with your shower door.
    5. When did you first notice the problem?
    6. Have you attempted to fix the problem on your own and if so, please describe?
    7. Where did you purchase your shower door?
    8. When did you purchase your shower door?
    9. We encourage you to send pictures of the shower door and/or parts to customer service to customerservice@bascoshowerdoor.com along with the information above to further ensure the best resolution for your concern.
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  • What wear parts are not included in Basco's warranty? A list of Wear Parts excluded from our warranty can be found online. Please click HERE. Back to Top
  • Will I be responsible for any shipping and handling charges for my replacement parts? For Wear Parts (click here for Wear Parts List) or components for units over one year, shipping and handling charges will apply. Back to Top
  • Can I place an order for parts online? Yes. Please visit our online Parts Store at http://bascodoors.stores.yahoo.net/ Back to Top